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Matrix Imports Customer Agreement – Terms and Conditions

This website is operated by Matrix Imports, Inc. 1919 NW 19th Street, Suite 106, Fort Lauderdale, FL 33311.

ENFORCEMENT OF TERMS AND CONDITIONS

YOU AGREE THAT ANY AND ALL TRANSACTIONS WITH MATRIX IMPORTS, WHETHER ARISING OUT OF MATRIX IMPORTS’ WEBSITE OR OTHERWISE, SHALL BE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF FLORIDA, UNITED STATES OF AMERICA.

Terms and Conditions Subject to Change

Matrix Imports reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of Matrix Imports’ website and/or agreement to enter into any transactions with Matrix Imports following any such change of the aforementioned Terms and Conditions constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions which may be viewed at Matrix Imports’ website at www.matriximportsusa.com.

HOLD HARMLESS:

ANY TAMPERING, MISUSE OR NEGLIGENCE IN THE HANDLING, STORAGE, OR ASSEMBLY OF ANY FURNITURE OR PARTS PURCHASED OR OBTAINED THROUGH MATRIX IMPORTS RENDERS ALL WARRANTIES VOID. MATRIX IMPORTS SHALL BE HELD HARMLESS FOR ANY INJURY OR DAMAGES INCURRED IN THE EVENT ANY SUCH FURNITURE OR PARTS HAVE BEEN THE SUBJECT OF ANY TAMPERING, MISUSE OR NEGLIGENCE IN CONNECTION WITH THEIR HANDLING, STORAGE AND/OR ASSEMBLY.

Copyright Notice

All content contained on Matrix Imports’ website and/or catalogues is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Matrix Imports, its affiliates, or third parties who have licensed their materials to Matrix Imports. All content on Matrix Imports’ website and/or catalogues is protected by copyrighted as a collective work under U.S. copyright laws. Matrix Imports reserves complete title and full intellectual property rights in any content downloaded or otherwise obtained from Matrix Imports’ website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from Matrix Imports.

Colors

We have done our best to display the colors of the products as accurately as possible. However, we cannot guarantee that the display of any color will be exactly as they appear on Matrix Imports’ website and/or catalogues.

Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). The risk of loss and title to items purchased from Matrix Imports pass to the purchaser upon delivery to the carrier.

Choice of Law:

All contracts, agreements and/or transactions with Matrix Imports shall be governed and construed in accordance with the laws of Florida. All claims relating to or arising out of any such contracts or transactions, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed by the laws of Florida.

Arbitration:

Any controversy or claim arising out of or relating to any contracts or transactions with Matrix Imports, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association (AAA) or other arbitral body mutually agreed upon by the parties. The arbitration hearing shall take place in Fort Lauderdale, Florida. No demand for arbitration may be made after the date when the institution of legal or equitable proceedings based on such claim or dispute would be barred by the applicable statute of limitation. The arbitrator(s) shall not be authorized to award punitive or other damages not measured by the prevailing party’s actual damages. Each party shall bear its own costs, attorney’s fees and expenses of arbitration. The arbitration proceedings and arbitration award shall be maintained by the parties as strictly confidential, except as is otherwise required by court order or as is necessary to confirm, vacate or enforce the award and for disclosure in confidence to the parties’ respective attorneys, tax advisors and senior management and to family members of a party who is an individual.

Warranty Disclaimer

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Matrix Imports Inc (“Matrix Imports”).

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Matrix Imports will repair or replace, at no charge, products or parts of a product that proves to be defective due to improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Matrix Imports will either repair the Product at no charge, using new or refurbished replacement parts within the United States upon availability.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Matrix Imports is 1-year from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 90 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

Our products are not under warranty for damage to upholstery, printed table tops, wood or metal finishes nor damages which result from neglect, accident, intentional misuse or acts of nature such as lightning, floods, earthquakes, normal wear and tear, exposure to extremes in temperature or humidity, immersion in water, fading or variations in color or finish over time, scratches, blemishes or slight color variations in wood grain, minor variations in size, unauthorized repair, damages caused to assembly with power tools for assembly, alteration, abuse or misuse of Product, lack of routine proper maintenance, use of abrasive or improper cleaners, damages occurred in transit by a delivery carrier used by customer, other persons, pets, or rodents.

What do you have to do?

To obtain warranty service, you must first contact us by e-mail at customercare@matriximportsusa.com to determine the problem and the most appropriate solution for you. Please include a Proof of Purchase from the Retailer/Dealer where you acquired your product.